Returns Junior Steps
Questions about Returns
Can I return an item?
If your order does not meet your expectations, you can return your package within 14 days of delivery of the product. In other words, your package must be dropped off at a Bpost point no later than the 14th day after delivery.
You can also choose to exchange items for free in our store, within 14 days of delivery of the product.
IMPORTANT:
Only items in their original and undamaged packaging, together with all accessories and the order confirmation, can be returned or exchanged. For shoeboxes, it is important that they arrive undamaged.
How to return?
If you are returning from one of the following countries (Belgium, Netherlands, Luxembourg, Germany, France, Austria, Spain, Italy, Poland, Sweden, Denmark, Ireland, Finland, or Portugal), please follow the steps below:
- Register your return via our returns portal:
- Enter your order number and postal code.
- You will receive the return label by email once your return is registered.
- Print the return label and attach it to the outside of your package. Note: do not attach it to the original shoe box.
- Drop off your package at a bpost location of your choice.
- Always keep your proof of drop-off.
- Refunds (excluding initial shipping costs) will be processed within 7 business days at the latest.
Return fees will be deducted: €7.95 for Belgium, €8.95 for the Netherlands and Luxembourg, €9.95 for Germany, and €10 for France. (Is your country not listed? See below.)
Returning from another country?
If your country is not listed above, you can still return your order within 14 days of delivery. Please notify us of your return in advance by phone at (+32) (0)11 81 66 79 or by email at info@juniorsteps.be.
Return shipping costs are the responsibility of the customer.
RETURN ADDRESS:
Junior Steps
Heuvenstraat 36
B-3520 Zonhoven
Belgium
Which items are not eligible for return or exchange?
- Worn shoes or used leather goods.
- Shoes with (slightly) damaged soles.
- Shoes without original packaging.
- Shoes missing accessories such as laces, insoles, or extra bags.
- Leather goods with damaged original packaging.
- Incorrectly used, soiled, damaged, or incomplete items.
- Items showing excessive wear.
Will I get my money back for a return?
After you notify us of a return, we will check whether the returned product is in its original condition. We will then ensure that the amount you paid, excluding initial shipping costs, is refunded within 7 working days at the latest.
Junior Steps will refund you using the same payment method used for the original transaction.
