Questions about returns
Can I return an item?
If the order does not meet your expectations, you can return your package within 14 days after delivery of the product.
You can also choose to exchange your package free of charge in our store within 14 days after delivery of the product. In other words, your package must be delivered to a postal point no later than the 14th day after delivery.
IMPORTANT: Only items that are in the original and undamaged packaging, together with all accessories and order form can be returned or exchanged. For shoeboxes, it is important that they arrive undamaged.
How to return within Belgium, Netherlands, Luxembourg, Germany, France?
- Click on our return portal, enter your zip code, order number or track and trace code and return your order in a few steps.
- Junior Steps will send you a return voucher from bpost by e-mail.
- Print the return voucher and stick it on your parcel. Attention: do not stick on the original shoe box but on the outside of your package.
- Hand over your parcel in a bpost point of your choice.
- Always keep your receipt, received from bpost.
- Refund (excl. initial shipping costs) will be made within 7 working days at the latest.
- In case of a refund, a return cost of 7.95€ will be deducted for Belgium, 8.95€ for the Netherlands and Luxembourg, 9,95€ Germany, 10,95€ France. (If your country is not listed, please see below)
Which items are not eligible for return or exchange?
- Worn shoes or used leather goods.
- Shoes with (slightly) damaged soles.
- Shoes without original packaging.
- Shoes of which accessories such as laces, inlay soles, extra pockets are missing.
- Leather goods of which the original packaging was damaged.
- Wrongly used, soiled, damaged or incomplete items.
- Articles exhibiting excessive wear and tear.
- Outlet articles cannot be returned or refunded.
What are the return costs OUTSIDE Belgium, Netherlands, Luxembourg, Germany and France?
If the order does not meet your expectations, you can return your package within 14 days after delivery of the product. To do so, please announce your return by phone, at our customer service number (+32) (0)11 81 66 79 or via email to email@example.com.
When returning a product, the shipping costs are for the account of the consumer.
Will I get my money back in case of a return?
After you have informed us of a return, we will check whether the returned product is in its original condition. We will then make sure that the amount paid by you, excl. original shipping costs, will be refunded within 7 working days at the latest.
Junior Steps will refund you by the same means of payment with which you made the original transaction.