General questions

Is there a price difference between the prices in the store and the webshop?

The prices in the webshop are the same as the prices in the store.

How accurate are the photos on the website?

We have a professional photo studio to take pictures of all products. The color shown on the screen of your computer may differ from the actual color of the article. However, we make every effort to visualize our products as well as possible so that you, as a customer, receive sufficient information.

Do I get a discount coupon when I order online?

When you order online, we do not give you a coupon. This is only if you make a purchase in the physical store. Also if you come to the store for an exchange, you will not receive a coupon.

Can I use my family loyalty card in the online store?

In our online store you cannot use your family federation card. No savings will be added and no payment can be made with a purchase of the card.

What if shoes are out of stock?

Junior Steps sells mainly exclusive children's shoe brands which often means that additional orders are not possible. Also, store sales are given priority over online sales. It is therefore possible that an order is placed online but that that product is simultaneously sold in the physical store. We try to avoid this as much as possible but we cannot always assure this. If this did happen, so the products you ordered are no longer in stock, we will contact you personally via email and then we will refund the amount you paid as soon as possible.

An article is missing in my order?

Please contact our customer service within 7 days after receipt of your products by mail, info@juniorsteps.be, or by phone (+32) (0) 11 81 66 79, stating your product number, your order form number and the problem.

Something is wrong with an article of my order, what should I do?

Before our products are shipped, they are subject to strict quality control. If there is a problem, please contact us by mail info@juniorsteps.be or by phone on 0032 11 81 66 79. Please mention your product number, your order form number and the problem.

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